Terms of Service

1. General Provisions

  1. These Terms of Service govern the provision of electronic services by Studio Kreatywne Mateusz Pawluk, Leśna 12, Mosty, 84-110 Lębork, Poland, Tax ID (NIP): 8393015674, email: kontakt@pawlukstudio.pl, through the Pinly platform available at pinly.pl (hereinafter referred to as the "Platform").
  2. The User is any person using the Platform, both for browsing and actively using the features available on the Platform.
  3. Use of the Platform constitutes acceptance of these Terms of Service.

2. Definitions

  1. Service Provider – Studio Kreatywne Mateusz Pawluk, Leśna 12, Mosty, 84-110 Lębork, Poland, Tax ID: 8393015674, kontakt@pawlukstudio.pl.
  2. Platform – Pinly web application available at pinly.pl for collecting and managing visual feedback.
  3. User – natural person, legal entity, or organizational unit without legal personality using the Platform.
  4. Account – individual User account created after registration on the Platform.
  5. Project – collection of feedback regarding a specific website or application.
  6. Feedback – comment or visual note added by the User or third party via a shared link.

3. Services Scope

  1. The Platform enables:
    • User Account registration and management
    • Creating projects and generating unique links for collecting feedback
    • Collecting visual comments (pins) directly on website preview
    • Managing collected feedback (viewing, status marking, deletion)
    • Recording user sessions visiting the page (optional)
    • Exporting feedback to popular design tools
  2. Services are provided in a freemium model:
    • Free plan – limited number of projects and feedback
    • Pro plan – extended access, more projects, session recording, advanced features
  3. The Service Provider reserves the right to change the scope of functionalities available in individual plans with a 14-day notice period for active paid subscriptions.

4. Account Registration and Management

  1. A condition for using the full functionality of the Platform is creating an Account by completing the registration form or logging in using external services (e.g., Google, GitHub).
  2. The User is obliged to provide true data in the registration process.
  3. The User bears full responsibility for the security of login credentials and password for their Account.
  4. The User is obliged to immediately notify the Service Provider of any case of Account security breach or unauthorized access.
  5. The Service Provider has the right to block or delete an Account in case of:
    • Violation of these Terms of Service
    • Violation of applicable laws
    • Using the Platform in a manner harmful to other Users or technical infrastructure

5. Platform Usage Rules

  1. The User undertakes to use the Platform in accordance with law, good practices, social norms, and the provisions of these Terms.
  2. It is prohibited to:
    • Post content that is unlawful, offensive, pornographic, or violates third-party rights
    • Use the Platform to distribute spam, malicious software, or conduct unlawful activities
    • Attempt to break in, hack, or interfere with the Platform's technical infrastructure
    • Copy, modify, or distribute Platform content and software without Service Provider's consent
  3. The User bears full responsibility for content posted on the Platform and all consequences of its publication.
  4. The Service Provider has the right to moderate content and remove feedback violating the Terms without prior notice.

6. Payments and Subscriptions

  1. Access to the Pro plan requires purchasing an appropriate subscription according to the price list available on the Platform.
  2. Payments are processed through an external payment operator (Stripe). The Service Provider does not store credit card data.
  3. Subscription is automatically renewed on a monthly or annual basis, according to User's choice.
  4. The User can cancel the subscription at any time from Account settings. Cancellation is effective at the end of the current billing period.
  5. In case of subscription cancellation, the User retains access to Pro plan features until the end of the paid period.
  6. The Service Provider does not refund unused portion of the fee in case of early subscription termination, unless required by law.

7. Right of Withdrawal (Consumers)

  1. A consumer who has entered into a distance contract has the right to withdraw from it without giving a reason within 14 days from the date of its conclusion.
  2. To meet the deadline, it is sufficient to send a statement of withdrawal before its expiry to: kontakt@pawlukstudio.pl.
  3. The right of withdrawal does not apply if the User has consented to the commencement of service provision before the expiry of the 14-day period and has been informed of the loss of the right of withdrawal.
  4. In case of effective withdrawal, the Service Provider refunds all payments received immediately, no later than 14 days from receipt of the withdrawal statement.

8. Liability

  1. The Service Provider makes every effort to ensure the Platform operates continuously and without failures, but does not guarantee uninterrupted access to services.
  2. The Service Provider is not liable for:
    • Content posted by Users
    • Damages resulting from improper use of the Platform
    • Interruptions in Platform operation caused by force majeure, hacker attacks, problems with external service providers
    • Data loss caused by Account deletion by User or Terms violation
  3. The Service Provider recommends regularly creating backups of content placed on the Platform.
  4. Service Provider's liability towards businesses is limited to actual damage and does not include lost profits.

9. Complaints

  1. Complaints regarding Platform operation can be submitted to email: kontakt@pawlukstudio.pl.
  2. The complaint should include:
    • User's name, surname, and email address
    • Description of the problem and circumstances of its occurrence
    • Expected way of resolving the problem
  3. The Service Provider considers complaints within 14 business days from receipt. Response is sent to the email address provided in the complaint.

10. Personal Data Protection

  1. The data controller for User personal data is Studio Kreatywne Mateusz Pawluk, Leśna 12, Mosty, 84-110 Lębork, Poland, Tax ID: 8393015674, kontakt@pawlukstudio.pl.
  2. Detailed rules for personal data processing, including information about User rights, are set out in the Privacy Policy.
  3. The Service Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

11. Copyright and Intellectual Property

  1. All rights to the Platform, including copyrights, trademark rights, name, interface, source code belong to the Service Provider.
  2. The User obtains a non-exclusive, non-transferable license to use the Platform solely for personal or business purposes in accordance with these Terms.
  3. The User retains full copyright to content (feedback, projects) created using the Platform.
  4. Use of the Platform beyond the scope of the license specified in the Terms may result in civil and criminal liability.

12. Changes to Terms

  1. The Service Provider reserves the right to introduce changes to the Terms for important reasons (e.g., changes in law, expansion or limitation of functionality).
  2. Users will be informed of changes to the Terms at least 14 days before the changes take effect through a notice on the Platform or by email.
  3. A User who does not accept the new version of the Terms has the right to terminate the agreement and delete their Account before the changes take effect.
  4. Continued use of the Platform after changes take effect constitutes acceptance of the new Terms.

13. Final Provisions

  1. For matters not regulated by the Terms, Polish law applies, in particular EU regulations including GDPR.
  2. Disputes arising from the use of the Platform will be resolved by the competent court according to jurisdiction rules.
  3. If any provision of the Terms is deemed invalid or ineffective, the remaining provisions remain in force.
  4. These Terms come into force on November 20, 2025.

Last updated: November 20, 2025

Contact: kontakt@pawlukstudio.pl